Responsibilities 

• Perform diagnostic troubleshooting, repairs, and routine maintenance on a variety of complex analytical instruments, including: 

• HPLC, GC-MS, LC-MS systems from Agilent, Thermo Fisher, Waters, SCIEX, Shimadzu, Bruker, PerkinElmer, and others 

• Flow cytometers from BD Biosciences, Beckman Coulter, Thermo Fisher, Sony Biotechnology, and others 

• Liquid handlers and automation systems from Tecan, Hamilton, Beckman Coulter, Agilent, PerkinElmer, and others 

• Other laboratory instrumentation utilized in biotech, pharmaceutical, chemical, and environmental industries 

• Conduct preventative maintenance and calibration to ensure instruments meet manufacturer specifications and regulatory requirements. 

• Collaborate with scientists, lab managers, and technical teams to identify and resolve instrument performance issues. 

• Maintain detailed service records, calibration logs, and compliance documentation for audit readiness. 

• Provide technical support and training to end-users on proper instrument operation and best practices. 

• Assist in the installation and qualification (IQ/OQ/PQ) of new analytical instruments. 

• Stay up to date on emerging technologies, troubleshooting methods, and industry regulations. 

• Ability to travel up to 25-50% overnight within the assigned territory. 

• Be a customer-oriented professional, acting as a promoter of EquipNet in customer laboratories and proactively driving business growth. 

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs and improve response times. 
• Serve as a communication link between the customer and the company to ensure effective service delivery and strong client relationships. 

Requirements 

• Strong mechanical, electrical, and troubleshooting skills for analytical instrumentation. 

• Ability to diagnose complex system failures and implement solutions efficiently. 

• Excellent verbal and written communication skills to explain technical concepts to both experts and non-experts. 

• Strong organizational skills with attention to detail and compliance. 

• Ability to work independently and manage multiple service requests. 

• Ability to perform occasional lifting of equipment 

• Ability to work independently within a customer location while maintaining a high level of service. 

• Associate’s or bachelor’s degree in engineering, Instrumentation, Analytical Chemistry, Biomedical Engineering, or a related field (or equivalent experience). 

• Prior experience with HPLC, LC-MS, GC-MS, or automation systems is highly preferred. 

• Experience with vendor software (e.g., MassLynx, Xcalibur, Empower, OpenLab, FlowJo, CytExpert, or equivalent) is a plus. 

• Knowledge of GLP/GMP compliance and industry regulations is desirable.
   

  Experience and Education 
   

• Associate’s or bachelor’s degree in engineering, Instrumentation, Analytical Chemistry, Biomedical Engineering, or a related field (or equivalent experience). 

• 3+ years of hands-on experience servicing and troubleshooting laboratory instruments in biotech, pharma, chemical, or environmental industries. 

• Prior experience with HPLC, LC-MS, GC-MS, or automation systems is highly preferred. 

• Experience with vendor software (e.g., MassLynx, Xcalibur, Empower, OpenLab, FlowJo, CytExpert, or equivalent) is a plus. 

• Knowledge of GLP/GMP compliance and industry regulations is desirable. 

• Well-developed PC skills, including Windows 2000/XP, Windows 7, Windows 10, and Microsoft Office Suite. 

• Possess a valid driver’s license. 

• ***Sciex experience required. 
   

  Compensation and Benefits 
  
  · Anticipated salary range: 70 to 90k, plus bonus  

  · Bonus compensation plan based on company, team, and individual success against set goals. 

  · Health, Dental, Life & Disability, FSA, HRA 401k, etc.