Field Service Engineer – RTP, NC

Location: Remote but within the RTP, NC location with up to 25% travel

EquipNet is seeking a Field Service Engineer to join our team, supporting leading laboratories across the biotech, pharmaceutical, chemical, and environmental industries. This role provides both remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring clients achieve optimal system performance and reliability.

Key Responsibilities

• Provide remote and on-site technical support for LC-MS and GC-MS systems to maximize performance and uptime.

• Diagnose and troubleshoot hardware, software, and application-related issues across multiple vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer).

• Perform preventative maintenance, repairs, and calibrations in alignment with manufacturer specifications and regulatory requirements.

• Support installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS instruments.

• Partner with customers to optimize system performance, including tuning, method troubleshooting, and workflow improvements.

• Deliver technical training and guidance to laboratory staff on best practices for instrument operation and maintenance.

• Maintain detailed service logs, documentation, and compliance records for all service activities.

• Act as a brand ambassador, ensuring high levels of customer satisfaction while representing EquipNet’s expertise in laboratory services.

• Collaborate with internal engineering, customer service, and technical teams to resolve complex service issues efficiently.

Required Skills & Qualifications

• Strong technical expertise in LC-MS and GC-MS systems, including troubleshooting, maintenance, and software configuration.

• Proven ability to diagnose complex system failures and deliver timely, effective solutions.

• Familiarity with chromatography data systems (CDS) and mass spectrometry software.

• Excellent problem-solving, analytical, and communication skills, with the ability to explain technical concepts to diverse audiences.

• Strong organizational skills with an emphasis on documentation, compliance, and attention to detail.

• Ability to work independently in client settings with a professional and customer-focused approach.

Experience & Education

• Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or a related field; or equivalent experience.

• 3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in relevant industries (biotech, pharma, chemical, environmental).

• Hands-on experience with major vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer) highly preferred.

• Knowledge of regulatory environments (GLP/GMP, ISO, FDA) is a plus.

• Proficiency with PC environments (Windows 2000/XP, Windows 7, Windows 10) and Microsoft Office Suite.

• Valid driver’s license required; ability to travel up to 25% overnight within assigned territory.

Compensation & Benefits

• Competitive salary commensurate with experience.

• Comprehensive health and dental insurance.

• 401(k) retirement savings plan.

• Paid time off and holidays.

• Opportunities for professional development, training, and certification support.

• Supportive, team-oriented work environment with opportunities for growth.